Russell
Rollins
94 Maxfield Road
Barre, VT 05641
(802) 454-1405
mailto:russ@mapleuniverse.com
OBJECTIVE
To
obtain a position where my skills and abilities serve as an asset to an
employer, and one that provides a challenging and stimulating work environment,
with opportunities for advancement as well as personal and professional growth.
�Proficient
in the installation and upgrade of operating systems, software, drivers,
peripherals and other computer hardware.
�Familiar
with Microsoft Office, Visual Basic, Corel Draw and Photo-Paint, Front Page,
Home Site, Cold Fusion, Microsoft Windows (3.11, 95, 98SE, NT, , ME, 2000, XP),
Novell Netware, Linux, various e-mail clients, and a wide variety of other
software.
�Experience
in Networks, HTML, User Support, and Online Research.
�Have
produced and written news reports and managed the public service and
promotion departments as a community radio station volunteer.
�Over
8 years Management experience.
�Experience
in Purchasing, Quality Control, Inventory, and 10 years of Customer
Service.
Goddard
College - Plainfield, VT
Master's
Program - Information Technology (1994-1999)
(Equivalent
to 27 semester hours)
(Course
of Study included: History of Computing and the Internet; Economic and Social
Impact of Information Technology; Environmental Impact of Information
Technology, including the Manufacturing and Assembly Process, the IT
Infrastructure, and Disposal; the Y2K Issue, including the History of Y2K, Plans
of Action for Confronting Y2K, and the Potential Impact of Y2K. Other areas of
study included Programming, Web Design, Access and Accessibility Issues, and
Internet Commerce.)
BA
(1993) (Equivalent to 123 semester hours)
(Course
of Studies include: Environmental Science; Educational Philosophy/Theme-Based
Curriculum; Creative Writing; Radio Journalism/Broadcasting;
Progressive/Cooperative Business Practices; Native American Issues/History)
KnowledgeWave - Burlington,
VT
A+
Certification Preparation - Hardware (02/15/2002)
A+
Certification Preparation - Operating System (02/22/2002)
Community College of
Vermont - Montpelier, VT
Computer
Programming (1999)
(Equivalent
to 3 semester hours) - Visual Basic 5
EMPLOYMENT
Mad River Access
Waitsfield,
Vermont
08/2002 to 02/2003
Duties
include: All aspects of technical phone support including troubleshooting
dial-up accounts, e-mail accounts, and modem/connectivity issues; Installation,
upgrades, and modifications of software and operating systems, as well as
hardware and peripheral components; PC maintenance & repair; Network
troubleshooting and maintenance; Administrative duties including some light
bookkeeping; Provide special services for co-location and web-hosting customers;
Configure mail servers for new accounts; Configure web servers for new sites;
Enable/Disable dial-up accounts; Maintenance of web-site and creation of new web
sites, as well as web-site content. Various projects and other duties as needed
or directed. Ongoing training in Web-Design, Databases, IIS, Cold Fusion, &
Linux. This was a training program through DET. I continue to provide mail
server administration and web-site work for this employer voluntarily.
Vermont Secretary of
State
Montpelier,
Vermont
01/2002 to 07/2002
IT
Technician (Training program through Vocational Rehabilitation and VT DET,
followed by 6 week independent contract with department)
Duties
include: Installation, upgrades, and modifications of software & operating
systems as well as hardware and peripheral components; Provide user support,
with other members of the IT team, for over 60 PCs in two buildings; Receiving
training in web-page design and network troubleshooting. Projects include:
Involvement in the inventory of all software and hardware in the agency; The
creation of an IT manual which covers troubleshooting issues specific to the
agency, installation instructions for agency-specific software, operating
systems, and hardware, and an information section that encompasses various IT
issues and jargon; Gather, organize and report an the status of software
licenses for programs in use; Various projects and other duties as needed or
directed by managers.
Long Distance North
Burlington,
Vermont
1987-1988
Accounts
Receivable/Customer Service Representative
Duties
included: Responsible for collecting past-due accounts, recommended accounts for
disconnection and litigation if necessary. Assisted customers with technical
support and billing questions
Northeast Collection
Control Service
Barre,
Vermont
1983-1987
Collection
Department Manager
Duties
included: Responsible for day to day operations of the collection floor, trained
new employees, responsible for hiring and firing of collection staff,
interviewed prospective collectors, handled questions and complaints from
clients, ensured compliance with state and federal regulations, handled specific
large balance accounts, and responsible for litigation department.